Basic information

[About reservations, payment methods, and non-smoking] ``An inn where dogs and guests are given top priority''

A hot spring inn for adults only where you can spend time with your dog - Hakone Gora Guam Dog Main Store

●We do not allow day-trip hot springs or dog runs only. (This is a facility exclusively for hotel guests.)

●We do not accept reservations by phone, only online reservations. (Advance payment or local payment credit card registration)

●We accept various cashless payments (cash not accepted) on-site. ●Completely non-smoking indoors and outdoors (please refrain from smoking)

We do not accept infants or elementary school age children.

Must be junior high school student or above. Comfortable for dog and owner Our top priority is to stay safe. note that.

【cancellation charge】

●Cancellation policy Cancellation fee If there is no notification: 100% of the fee 　　　　　　　

　　　　　　　　　　　　　　　　　2 days before to the day: 100% of the fee 　　　　　

　　　　　　　　　　　　　　　　　　　　　　　14 days ago: 50% of the fee

[Important] We will charge you for any reason. Thank you for understanding.

Q&A regarding accommodation

Q1: Can I use credit card?

●Yes, you can use it. Various cards, Rakuten Pay app payments, various electronic money

Q2: Can infants, toddlers, and elementary school students stay overnight?

●Many dog guests are staying here. For safety reasons, we ask that small children not be allowed in the facility. Recommended for use by junior high school students and above.

Q3: How much does it cost for dogs and cats?

●The price is 3,500 yen (tax included) per animal. The price is 3,500 yen for small to large dogs.

Q4: Is it possible to bring food and drinks into the restaurant?

●We apologize for the inconvenience. You may bring it into your room, but please note that we cannot be held responsible for any problems.

Q5: I am not bringing my dog with me, can I stay overnight?

●People who love dogs are welcome.

Q6: Can you lay out a futon for me?

●We respect the privacy of dogs and owners. When to lay out the futon based on how your dog is doing, etc. There may be cases where only the owner knows. Guam Dog Cast members will not be allowed to enter the guest rooms.

Q7: If I stay for consecutive nights, will the meals be changed?

●All menus and contents can be changed and enjoyed.

Q8: If I stay for consecutive nights, what about linen and room cleaning?

●This service is only available to customers who request it.

Q9: Is it possible to use the dog run and hot springs other than staying overnight?

●Customers using the lunch facility can use the dog run for a fee. Day trip hot springs are not available for use.

Q10: Can I enter the building earlier than the check-in time of 15:00?

●Check-in time varies depending on plan and room. Normally check-in is at 15:00 and early check-in is not available.

Q11: Is there room service?

●I'm sorry. Not implemented.

Q12: I did not receive an email after making a reservation.

●Career mail may not arrive. Please check your own My Page.

Q13: Can I smoke in the guest room?

●Smoking is completely prohibited inside the building and on the grounds. Evidence of smoking in the guest room after check-out (cigarette smell, burnt gas, etc.) If this happens, we will charge you cleaning and deodorizing fees and compensation for your absence from work. Thank you for your understanding and cooperation.

Q14: Can I smoke, eat and drink at the dog run?

●Smoking is completely prohibited inside the building and on the premises. Dog run beer sold by our hotel is available at the dog run. Food at the dog run (excluding dog treats) You cannot bring your own.

Q15: Can you accept large dogs?

●We welcome items under the control of the owner.

Q16: Is it possible to make special arrangements for meals (for the owner)?

●Special menu requests due to allergies, preferences, etc. will be charged an additional 5,000 yen. We may not be able to meet your request. Thank you for your understanding.

Q17: Do you provide transportation?

●I'm sorry. I have not done so.

Q18: Google Maps is not displayed on my car navigation system.

●Since we have just opened, there is a time lag in map data updates. The navigation data on the smartphone app is constantly updated with new information. We will arrive at our hotel near 1322-20 Gora, Hakone Town. Please check the "Transportation Information" in advance. We will provide directions with images.

Q19: There is a marking act.

●Guam dog manners improvement - Regarding marking behavior Wearing a manners belt. Thank you for your understanding and cooperation. We ask that you wear a manners belt only if you are marking frequently. Guam Dog has smart pet coexistence and improved manners. We hope to provide you with a comfortable and enjoyable trip for your dog. Wearing a manner belt will reduce stress for owners and dogs. We will provide you with one. Please feel free to tell us your size. Disposable diapers of various sizes are available at the shop on the 1st floor. 1000 yen each (tax included)

Q20: I would like to receive image data taken of my dog at check-in.

●Thank you. Our facility offers a data take-home service. We sell USB flash memory (1,500 yen excluding tax) at select shops. All image data is installed and handed over. Next time, please bring a USB memory. We will install all new shooting data for free. Many customers are using and enjoying our services.